The UPS pre-paid label for your rental return will have a tracking number, which provides the date and time of delivery or attempted delivery. To check the status of your rental order, log in to your account and go to the rentals section of your profile. If unsure, check your rental confirmation email.

If we receive a book that is different from the one you rented from us, you’ll be notified via email that we didn’t receive the correct book. You have one week from the date of this email to send us back the correct book with a pre-paid shipping label available through your account. If you …  

If we receive an item that is not our property, a member of our Customer Service team will email or call you. Even though we’ve successfully returned bowling shoes, an iPod, a diamond ring, and more to their rightful owners, we do not guarantee the return of any items sent in error. Additional fees may …  

Feel free to use the box your books came in or any other box, just be sure your book fits along with some packaging material and be sure to cover up all old labels, scan codes, and markings. Please use clean filler to avoid damage in transit. You can also purchase boxes and other packaging …  

Returning your rentals is simple, and return shipping is free! To return a rental when you’re done for the semester, please follow these steps: Log in to your account and go to the rentals section of your account. Choose the rental(s) you are returning and follow the steps on screen to submit your information. Print the …  

If your book is not postmarked by the end of your rental period, you will be charged the replacement cost of your rental book, plus any applicable fees and taxes.

Yes, though there is a limited window of time. You have 7 days from the date of purchase to buy your rental book. The buyout cost is typically based on the retail price of the new or used condition (depending on which you rented), plus any applicable taxes, per state and local laws. If you’d …  

Your rental return should be postmarked by the due date. If the due date is on a weekend or holiday, then your rental must be postmarked by the due date to avoid a replacement fee.

The replacement fee is based on the retail price of the book, and varies by title. If you do not return your rental book by the due date, or return it in unacceptable condition, a replacement fee of 75% of the book’s retail price will be charged to the credit card on file. A processing …  

A replacement fee (plus any applicable taxes) is applied to your account when you return a book in unacceptable condition or have not returned a book by its due date. If your account has been charged a replacement fee, you are no longer under the rental agreement as you now own the book.