What happens if my rental book is damaged or returned in poor condition?

If we receive a book that is damaged or in poor condition, you will be charged the replacement cost for the book, plus any applicable fees and taxes. Once rendered unusable or unrentable, the book will remain the property of MBS Direct and properly recycled. Please review the BNC Rental Terms of Service Policy for more information.

To avoid replacement fees, please keep your books in good condition! We hand-inspect all rental returns, to ensure the next student receives the book in good condition. That means the book does not have any of the following:

  • Stains or water damage
  • Missing, torn, or loose pages
  • Missing, torn, or loose cover
  • Excessive writing or marking
  • Excessive writing on the edges
  • A broken spine
  • Torn or damaged binding

Highlighting, limited notes in margins (less than 50% of the book), and light wear and tear is OK.

We are not responsible for damage incurred during shipping. Please pack your books carefully and purchase additional insurance if you’d like.

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