What are rental books?
Rental books are a great option for students who may want their books only for a certain period of time or don't want to own their books in the long term. Rental books must be returned at the end of the term, where purchased books are yours to keep or sell back.
Please review the BNC Rental Terms of Service Policy for more about how rental books work.
Is it cheaper to rent or buy?
The prices for a book are listed at checkout, for convenient comparison. The best option for you will be based on your personal preferences, how long you need the book, and how you plan to use it. If you want to make a lot of notes and highlights in your book or own it after your course is over, we suggest you purchase a used or new copy instead of renting.
What is the rental period for my book?
The rental time frame will depend on the length of the course. The due date for your rental is 7 days after the end of class and will be noted at checkout.
What is the condition of your rental books?
Rental books come in new condition or used condition. New condition means the item has never been rented or owned. Used editions are all hand-inspected to meet high standards and will be in good condition or better. Used rental books may have some writing and highlighting, but nothing that interferes with readability.
Not all conditions are available for all books, due to inventory and demand.
Why are some books only available for purchase, not rental?
Unfortunately, we may not have a rental edition in stock. Also, some books that are meant to be used only once, such as workbooks or other books that are written in, along with books not in high demand, may only be available for purchase.
How do I track my rental order?
All shipments have a tracking number, which provides the expected delivery date. To check the status of your shipment, log in to your account, find your order, and then look for the tracking number on the Rental Order Details page.
I didn't get my rental yet. What can I do?
We do our best to get our orders out to you quickly. Due to estimated delivery dates, please allow 2 extra days for delivery. If you still have not received your rental, please contact Customer Service so we can arrange a replacement for you.
How do I return a rental book for a refund?
You have 14 days from the date of purchase or your class start date, whichever is later, to return a print rental item for a refund. Just log in to your account, then go to the rentals section, and select the refund link. Follow the steps on the screen, indicate the reason for return, and print your pre-paid shipping label.
You must ship your rental books from an UPS store or drop box using the pre-paid shipping label within 14 days of the order date or your class start date, whichever is later. Please note that it's important to use the pre-paid shipping label in your account, and not your own shipping method.
All rental items must be returned in their original condition. Please allow 2-4 weeks for your refund to process and appear on your credit/debit card statement. See the refunds section in the BNC Rental Terms of Service Policy for more information.
Can I return my rental book more than 14 days after purchase and receive a partial refund?
No, we do not provide partial refunds. You have 14 days from the date of purchase or your class start date, whichever is later, to return a print rental item for a refund.
What should I do if my book arrives in a damaged condition?
Well, that's no good. Give our Customer Service team a call within 3 days of delivery to let us know about damage that occurred in transit or from a previous owner.
Can I get a discount if there is wear and tear on my rental?
Our used rental books are verified to be in good condition or better, and the amount of wear and tear will vary from book to book. We don't offer any discounts on used rentals that may have general wear and tear. If you received a new edition with wear or tear, if the used rental is damaged, or if you are unhappy with the quality of your rental book, please get in touch with Customer Service within 3 days of receipt.
Where can I check due dates and other information about my rentals?
From the main menu, log in to your account and go to the rentals section in your order history. Here you'll find all information about your rental orders, including the due date, return authorization number, and more. You can also find your rental due dates in your original email confirmation and your packing slip.
Can I takes notes or highlight in my rental book?
Yes, notes and highlighting are allowed. We do ask you to be mindful of excessive notes and highlighting since your rental will go to another student next semester. Please review the BNC Rental Terms of Service Policy for more information.
What happens if I lose my rental book or if it's stolen?
Per the BNC Rental Terms of Service Policy, you're responsible for returning the book at the end of your rental period. If you're unable to do so, you will be charged the replacement cost of your rental book, plus any applicable fees and taxes. Once you are charged a replacement fee, you opt out of the rental agreement and the book becomes your property.
What happens if my rental book is damaged or returned in poor condition?
If we receive a book that is damaged or in poor condition, you will be charged the replacement cost for the book, plus any applicable fees and taxes. Once rendered unusable or unrentable, the book will remain the property of MBS Direct and properly recycled. Please review the BNC Rental Terms of Service Policy for more information.
To avoid replacement fees, please keep your books in good condition! We hand-inspect all rental returns, to ensure the next student receives the book in good condition. That means the book does not have any of the following:
- Stains or water damage
- Missing, torn, or loose pages
- Missing, torn, or loose cover
- Excessive writing or marking
- Excessive writing on the edges
- A broken spine
- Torn or damaged binding
Highlighting, limited notes in margins (less than 50% of the book), and light wear and tear is OK.
We are not responsible for damage incurred during shipping. Please pack your books carefully and purchase additional insurance if you'd like.
Do I get my money back when I return my rental?
The price you pay at checkout is the cost to rent the book for a term; no money is returned to your credit/debit card if we get your rental back on time or early. Replacement fee charges can be incurred if the rental is returned late or not at all.
How do I know when my rental book is due for return?
Your rental period begins when your order is placed and the due date coincides with the end of your class. Your due date is 7 days after the end of class and will be noted during checkout. You can also look up your due date by logging in to your account and going to the rental history section, or by looking at your original email confirmation and packing slip.
Will you send me a reminder when my rental is due?
Yes, you'll receive several email reminders starting 3 weeks before your rental is due.
Will I receive any money back if I return my rental early?
No, we do not refund your credit/debit card for any amount if you send your rental back before the due date.
What is a replacement fee?
A replacement fee (plus any applicable taxes) is applied to your account when you return a book in unacceptable condition or have not returned a book by its due date. If your account has been charged a replacement fee, you are no longer under the rental agreement as you now own the book.
How much is the replacement fee?
The replacement fee is based on the retail price of the book, and varies by title. If you do not return your rental book by the due date, or return it in unacceptable condition, a replacement fee of 75% of the book's retail price will be charged to the credit card on file. A processing fee of 7.5% of the retail price is then added, along with any applicable taxes, per state and local laws.
What if my due date falls on a weekend or a holiday?
Your rental return should be postmarked by the due date. If the due date is on a weekend or holiday, then your rental must be postmarked by the due date to avoid a replacement fee.
Can I buy my rented books?
Yes, though there is a limited window of time. You have 7 days from the date of purchase to buy your rental book. The buyout cost is typically based on the retail price of the new or used condition (depending on which you rented), plus any applicable taxes, per state and local laws.
If you'd like to own a rental, or "buyout" a book, just log in to your account and go to the Buyout section of your rental history. Select "Buyout," then add it to your cart and check out using a valid credit or debit card.
Are there any late fees for rentals?
If your book is not postmarked by the end of your rental period, you will be charged the replacement cost of your rental book, plus any applicable fees and taxes.
How do I return my rental books when I'm done?
Returning your rentals is simple, and return shipping is free! To return a rental when you're done for the semester, please follow these steps:
- Log in to your account and go to the rentals section of your account.
- Choose the rental(s) you are returning and follow the steps on screen to submit your information.
- Print the packing slip and free pre-paid shipping label.
- Securely pack your rental books in a sturdy box with your packing slip. You must use our free pre-paid UPS shipping label.
- Drop the package at any UPS Location.
How do I package my rental books for return?
Feel free to use the box your books came in or any other box, just be sure your book fits along with some packaging material and be sure to cover up all old labels, scan codes, and markings. Please use clean filler to avoid damage in transit.
You can also purchase boxes and other packaging materials at most mail centers, including UPS Stores.
What happens if I return something other than my rental?
If we receive an item that is not our property, a member of our Customer Service team will email or call you. Even though we've successfully returned bowling shoes, an iPod, a diamond ring, and more to their rightful owners, we do not guarantee the return of any items sent in error. Additional fees may be charged for return shipping.
What happens if I return the wrong book?
If we receive a book that is different from the one you rented from us, you'll be notified via email that we didn't receive the correct book. You have one week from the date of this email to send us back the correct book with a pre-paid shipping label available through your account.
If you don't send back your rental within a week, or if you don't send back your rental at all, you'll be charged the replacement cost of your rental book, plus any applicable fees and taxes. Once you're charged for a replacement fee, you've purchased your book and no longer need to return it.
If you would like the incorrect item returned, additional fees will be charged for shipping and processing.
How do I track my rental return?
The UPS pre-paid label for your rental return will have a tracking number, which provides the date and time of delivery or attempted delivery. To check the status of your rental order, log in to your account and go to the rentals section of your profile.
If unsure, check your rental confirmation email.